Introducing our expert vehicle tracking team

With over 90 years combined experience, our investigative team are specialists in tracing, locating and recovering vehicles.

They’ve previously worked in police services and built strong relationships with the National Crime Agency and Interpol over the years. This is your chance to meet the team behind our near-perfect recovery rate.

team-side

What do our investigative team do?

Once a vehicle has been reported stolen and you have raised a theft with our 24/7 support team or via the customer portal, our expert vehicle tracking team will be on the case straight away.

They’ll work closely with police services and the National Crime Agency to discover the vehicle’s whereabouts and take the necessary steps to recover it. Our market-leading technology will support them during the recovery mission — allowing them to track the vehicle wherever it goes.

Meet our Director of Investigative Services,
Neil Thomas

Neil is a versatile and driven senior leader with a proven track record of delivering results in the public and private sectors.

As a qualified chartered manager and executive coach, he has a real passion for delivering commercial growth alongside excellent customer service. He’s always coaching and motivating his team to be the best they can be. Before joining the team at AX Track, Neil worked for the West Midlands Police Service for over 30 years. His previous experience has proven to be invaluable during recovery missions.

Alan Taylor Senior Asset Protection Advisor Alan worked for the West Midlands Police Service for over 30 years. He's a Member of Association of British Investigators, an advanced driver and also has experience working alongside Serious Crime Agencies in the UK and abroad.

Jason Newell Asset Protection Advisor Jason worked for both the Metropolitan Police Service and West Midlands Police for over 30 years. He's a member of the Association of British Investigators and Institute of Advanced Motorists.

Nathan Buxton Head of New Business Development Nathan has worked in the vehicle data industry for 20 years. This has covered both stolen vehicle and realtime telemetry to enable the management of fleets from 5 to 5000 vehicles.

Learn about our work with Interpol

When a vehicle fitted with our tracking technology was taken aboard a ship to Kenya, the AX Protect team were quickly on the case.

By leveraging the reliable technology of AX Track and working closely alongside Interpol and the National Crime Agency, our team were able to generate vital remote tracking data and support international law enforcement in conducting an effective surveillance operation.

The successful operation resulted in the interception and arrest of an international criminal organisation and almost £1 million in stolen UK vehicles recovered and returned to their rightful owners.

FAQs
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Find your answer here...

Does the investigative team have ex-police experience?

Yes, they do. Members of the team have worked for the police in years gone by. This experience proves to be invaluable on so many of our recovery missions.

Are the investigative team in direct contact with someone if their vehicle is stolen?

Yes, they are. The team will keep in close contact with anyone whose vehicle is stolen to gather as much information as possible and keep them updated as the recovery mission develops.

Do the investigative team work with local police forces when an incident occurs?

After serving in the police service themselves, most of the team have strong relationships with the police. They will work closely on recovery missions, sharing intelligence and locating stolen vehicles. The team also works with the National Crime Agency and Interpol if necessary.

Do the investigative team operate outside of the UK?

The investigative team have carried out recovery missions outside of the UK. This will depend on the nature of the incident. However, if it means that we have the best chance of recovering the vehicle, the team will operate outside of the UK.

How do the team use your expert vehicle tracking solution during recovery missions?

Using the GPS tracker fitted in the vehicle, the team can track and locate it if the unthinkable happens. The technology has helped our team achieve a 99.1% recovery rate.

We are loading your personalised experience

£5 million+

99.1%

£220million+

What do our investigative team do?

Meet the rest of the team

Learn about our work with Interpol

Fully accredited vehicle tracking solutions

Find out what our vehicle recovery experts can do for you